Exchange | Return
- Unused, unwashed, uncut, and in-stock items are eligible for return within 30 days of delivery.
- For quality issues (such as excessive shedding, incorrect texture, or factory defects), please provide clear photos/videos within 48 hours after delivery for verification.
- Non-refundable items: Customized orders (color, texture, length, lace size, etc.) once production has started Installed, dyed, permed, cut, or damaged items Requests beyond the after-sales period
Return Process
Contact us by email with your order number and return reason. We will reply to you with the return address or instructions. Refunds or exchanges will be processed within 2 business days after receiving the return.
Exchange Policy
Approved exchange orders will be shipped within 3 business days after the returned item is received.
Important Notes
Returns must be shipped via DHL or FedEx (USPS not accepted) Please keep the original packaging for smoother after-sales service.